Trust in the Leader of Collaborative Process Design and Facilitation
SKILL SK-27 | Learning & Institutionalization
Adaptive Management
The systematic practice of monitoring SE-GRM system performance, reviewing what the data shows, and deliberately revising approaches, tools, and processes in response - across project phases and over time.
How to Develop It
1. SE-GRM health review
Establish a quarterly review of SE-GRM performance. For each system element (signal detection, intake, response, feedback closure), ask: is this working? What does the data show? What needs to change? Produce a specific action list from each review.
2. Indicator design
With your team, identify three to five indicators that would tell you if the SE-GRM system is healthy. Design simple tracking for each. Review them monthly - do not wait for the quarterly review to see whether the system is functioning.
3. Change documentation
Every time the SE-GRM system is changed, document: what changed, why, what evidence drove the change, and what outcome is expected. Review after 30 to 60 days. Has the change produced the expected result? If not, why not?
Why This Skill Matters
Project contexts change. What worked in pre-development may not work in construction or operations. Systems that do not adapt become irrelevant. Adaptive management is what keeps SE-GRM systems functional across the project lifecycle.
Observable Behaviors
+ Reviews SE-GRM system performance data on a regular schedule, not only when problems emerge
+ Identifies specific metrics that indicate system health: signal capture rate, response time, recurrence patterns
+ Proposes specific system changes based on review findings, not just general improvement intentions
+ Implements changes and monitors their effect before the next review cycle
+ Communicates system changes to all actors including community stakeholders
Self-Assessment
Read each Reflective Question below and honestly consider how consistently you demonstrate this in your actual fieldwork, not how you think you should behave, but how you do behave. Then assign a score from 1 (lowest) to 4 (highest):
(1) Not yet developed: Rarely demonstrated in practice
(2) Emerging: Demonstrated sometimes, but inconsistently or only under favorable conditions
(3) Established: Demonstrated reliably in most situations, including moderately challenging ones
(4) Adaptive: Demonstrated reliably even in high-pressure situations, and practitioner actively helps
Common Gaps & Pitfalls
! Reviewing SE-GRM systems only when a crisis prompts it
! Reviewing inputs (meetings held, consultations completed) rather than outcomes (concerns captured, resolutions confirmed)
! Making system changes without documenting them - creating invisible changes that cannot be evaluated
Connections
Related Tool
SE-GRM Health Scorecard
Phase Transition Review Checklist
Lesson Capture Template
Connections
Related Skills
SK-26: Reflective Practice
SK-28: Knowledge Management
SK-05: Pattern Thinking
Reflective Questions Score from 1 (lowest) to 4 (highest):
I review SE-GRM system performance data on a regular, scheduled basis
I can identify specific indicators that tell me whether the system is functioning effectively
I propose specific, evidence-based changes rather than general improvement intentions
I document system changes and monitor their effect after implementation
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