GRM Process Options

Listen & Understand

Listening Session

A safe space for affected people to share experiences, concerns and expectations before moving to solutions.

Separate Meeting / Caucus

Meet parties separately to understand concerns, interests, sensitivities and readiness to engage.

Conflict Coaching

Help a party clarify goals and interests, prepare for difficult engagement, and choose constructive responses.

Stakeholder Mapping

Identify relevant actors, their interests, influence, relationships, vulnerabilities and possible roles.

Conflict Analysis

Examine actors, issues, interests, relationships, power, history and conflict dynamics before choosing an intervention.

Story-Sharing / Narrative Process

Allow people to tell their experience in their own terms so others understand the human impact behind the grievance.

Build Shared Understanding

Dialogue

Facilitated conversation that helps parties understand each other's experiences, perspectives, concerns and interests.

Shuttle Diplomacy

A neutral third party moves between parties who cannot or are not yet ready to meet directly.

Joint Fact-Finding

Parties jointly identify disputed questions and agree how credible information or evidence will be gathered and examined.

Joint Site Visit /
Walk-Through

Parties visit the affected location together to observe conditions and develop a shared understanding of the grievance.

Participatory Mapping

Stakeholders jointly map affected areas, resources, impacts, boundaries, risks or uses to make perspectives visible.

Values-Based Dialogue

Explore values underlying positions so parties better understand what matters deeply to each other.

Solve & Reach Agreement

Facilitated Problem-Solving

Jointly define the problem, examine causes, generate options and explore workable solutions.

Option-Building

Generate multiple possible responses before parties evaluate, negotiate or choose among them.

Negotiation

Parties communicate directly to reconcile different interests and work toward mutually acceptable arrangements.

Mediation

An impartial third party helps parties communicate, explore interests and options, and seek a voluntary agreement.

Consensus-Building

Help multiple stakeholders develop an outcome they can broadly support or live with.

Multi-Stakeholder Roundtable

Bring communities, project actors, government and other relevant stakeholders together around interconnected concerns.

Act, Monitor, & Follow Through

Agreement-Building

Turn areas of convergence into clear, realistic and mutually understood commitments.

Participatory Action Planning

Convert shared objectives or agreements into actions, responsibilities, timelines and follow-up.

Monitoring Agreement

Jointly establish how commitments will be tracked, verified, reported and reviewed.

Feedback / Close-the-Loop

Report back what was heard, what action was taken, what remains unresolved and what happens next.

Follow-Up Dialogue

Reconvene parties to review progress, emerging concerns and needed adjustments.

Referral / Escalation

Move an issue to another appropriate mechanism, authority, specialist or level when it cannot be resolved here.

This website shared to the public for free courtesy of the

THE CONFLICT RESOLUTION GROUP FOUNDATION, INC.

www.coregroup.org.ph * info@coregroup.org.ph

through our SustainABILITIES Lab Project

All rights reserved. The Conflict Resolution Group Foundation 2026.

© Pixelhaze 2024. A Hostinger Website Builder Template by Pixelhaze Studio